A startup was racing to close a contract when the “Sign” button suddenly stopped working.
After hours of confusion, the fix turned out to be simple: clear the browser cache and upload a clean PDF. That delay could have cost them a deal.
PDF compatibility
Many platforms fail to display signatures properly if the file is opened in Preview or non-standard viewers.
For guaranteed PDF compatibility, always open and save files using Adobe Acrobat or another certified PDF editor.
Browser glitches
Stuck buttons and failed uploads often come down to browser caching.
Clearing cookies and cache resolves most e-signature issues in seconds. It’s a basic step — but an effective one.
Mobile matters
Mobile tools now handle most e-signature workflows. Users sign contracts during travel, between meetings, or while offsite.
A reliable mobile signing experience ensures nothing blocks the deal.
Tricky file issues
Password-protected or corrupted documents can trigger unexpected errors.
The safe move is to export a clean PDF before uploading, which reduces technical issues and keeps signers on track.
Multiple signers
In multi-step workflows, make sure permissions allow each signer to access the document without breaking prior fields.
Proper sequencing avoids overwriting earlier data or invalidating a signed file.
What changed
A law firm that standardized their signing process — from cache clearing to clean PDF uploads — reduced completion times by half.
Fewer client questions, fewer resend requests, better reputation.
If you’ve had enough of buggy flows and failed uploads, DocuChain is designed for zero-hassle e-signature troubleshooting, with full PDF compatibility, mobile signing, and support for multiple signers in one platform.
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